Privacy Notice

Last updated: February 2026

Who We Are

Sweet Pea Home Help provides home support and care services in the UK. We are committed to protecting your personal information and respecting your privacy.

If you have any questions about this notice, please contact:
📧 sweetpeahomehelp@gmail.com

Enquiries sent via our contact form are delivered to our business email account. This email service provider may process data on our behalf in order to transmit and store messages securely.

What Information We Collect

When you use our website enquiry form, we collect:

• Your name
• Email address
• Postcode
• Telephone number
• Any information you include in your message

Why We Collect This Information

We collect this information so that we can:

• Respond to your enquiry
• Provide information about our services
• Arrange consultations or provide quotes

Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Legitimate interests – to respond to enquiries about our services.
• Contract steps – where you are requesting information or services from us.

How Your Information Is Processed

Our enquiry form uses Web3Forms to securely transmit your message to us. Web3Forms processes form submissions on our behalf.

You can view Web3Forms’ privacy policy here: https://web3forms.com/privacy

We do not sell or share your personal data for marketing purposes.

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised information such as pages visited, time spent on pages, device type, and general location (region or country).

Analytics cookies are only set if you choose to accept them. You can manage your cookie preferences via our cookie banner.

How Long We Keep Your Data

We retain enquiry information only for as long as necessary to respond to your request and for reasonable business record-keeping purposes.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to certain types of processing

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/